Terms of service

Last updated: 2026-06-15

1. Agreement

By using Nudje, you agree to these Terms of Service. If you don't agree, please don't use the service.

These Terms are governed by French law and any dispute will be resolved by the courts of Paris.

2. Service description

Nudje is a B2B SaaS product that helps you catch and act on revenue moments in your product (trials ending, pricing visited, payment failures, etc.). We turn product usage signals into one-click actions you approve from your inbox or Slack, then send to your customers via email.

Operator: UPSID SAS, 76 Boulevard Diderot, 75012 Paris, France. SIRET 89183223000017.

3. Account & access

  • You must be 18+ and authorized to act on behalf of your company
  • One person per account; no account sharing
  • You're responsible for keeping your credentials secure
  • Enable 2FA where available

4. Plans, billing, cancellation

Free plan

Forever free, no credit card required. Limited quotas (see /pricing).

Paid plans (Pro, Scale)

  • Billed monthly or yearly via Stripe
  • Pricing on /pricing page; subject to change with 30-day notice for existing customers
  • Yearly plans paid upfront; non-refundable except where required by law

Cancellation

You can cancel anytime from Settings · Billing. Two options:

  • End of cycle: retain access until period end, then drop to Free
  • Immediately: lose paid access right away, no refund for unused time

Overages

Pro and Scale charge $0.05 per Action over your monthly quota. You can set a monthly spending cap in Settings · Billing to limit overage charges.

Coupons & promotional codes

  • Subject to Stripe's promotion code terms
  • Single-use unless specified otherwise
  • May not be combined with other discounts

Refunds

Not provided except where required by law (e.g., 14-day cooling-off period for EU consumers; not applicable to B2B accounts under standard French law).

Failed payments

If a payment fails, we give you a 14-day grace period to update your payment method before downgrading to Free.

5. Acceptable use

You agree NOT to:

  • Send spam, phishing, or harassment via Nudje-delivered messages
  • Use Nudje to violate any law (anti-spam laws, privacy regulations, consumer protection)
  • Send messages to end-users who haven't given you valid consent
  • Send messages to end-users who have unsubscribed
  • Resell or sublicense Nudje without our written consent
  • Reverse-engineer or attempt to circumvent rate limits or quotas
  • Use Nudje for adult content, illegal goods, or services prohibited by our payment processors

We reserve the right to suspend or terminate accounts violating these terms, with or without notice depending on severity.

6. Data ownership

  • You own the data you bring: customer events, identifiers, custom traits
  • We own the Service: code, design, brand, and aggregated anonymized metrics
  • AI-generated content (nudge message texts, AI insights) generated for your account is yours to use freely; we don't claim ownership of these outputs

You grant us a limited license to process your data only as needed to operate the service for you.

7. Service availability

  • We aim for 99.5% monthly uptime but don't formally commit to a SLA on Free/Pro plans
  • Scheduled maintenance is announced 48 hours in advance when possible
  • Unplanned outages happen; we'll be transparent on https://status.nudje.io (coming soon)

8. Liability limits

To the maximum extent permitted by law, our total liability for any claim arising out of or related to the service is limited to the amounts you've paid us in the 12 months preceding the claim, OR €100, whichever is greater.

We're not liable for:

  • Indirect, consequential, or punitive damages
  • Loss of revenue, profits, or business opportunities
  • Damage to your reputation or end-user relationships
  • Force majeure events (acts of God, war, internet outages, etc.)

9. Indemnification

You agree to indemnify UPSID SAS for claims arising from:

  • Your use of the service against our Acceptable Use policy
  • Customer data you sent us without proper consent
  • IP or privacy violations of your end-users
  • Your breach of these Terms

10. Changes to terms

Material changes will be announced 30 days before they take effect by email. Continued use of Nudje after a change = acceptance.

11. Termination

  • Either party may terminate at any time (you via Settings · Billing; us via written notice)
  • Upon termination, your data is retained per our Privacy Policy (90 days post-cancellation)
  • Sections that survive termination: Data ownership (§6), Liability limits (§8), Indemnification (§9)

12. Governing law & disputes

  • These Terms are governed by French law
  • Disputes are subject to exclusive jurisdiction of the courts of Paris
  • For EU consumers (B2C, not applicable to B2B accounts), local consumer protection laws prevail where mandatory

13. Contact

For questions about these Terms:

  • Email: support@nudje.io
  • Postal: UPSID SAS, 76 Boulevard Diderot, 75012 Paris, France